Privacy Policy

1. Introduction

At Handel Corporation S.A.S (hereinafter, "we", "our" or "the Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

We collect different types of information to provide and improve our services:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Company name
• Physical address
• Billing information

2.2 Quotation Information

• Cargo details (weight, volume, dimensions)
• Shipment origin and destination
• Type of goods
• Customs codes
• Quotation history

2.3 Technical Information

• IP address
• Browser type
• Operating system
• Pages visited
• Time spent on site
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our quotation services
• Process your requests and transactions
• Send confirmations, updates, and notifications
• Respond to your inquiries and provide customer support
• Improve our services and user experience
• Conduct analysis and market research
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: When you have given us explicit permission
• Contract performance: To fulfill our contractual obligations
• Legitimate interest: To improve our services and prevent fraud
• Legal compliance: To comply with applicable laws and regulations

5. Information Sharing

We may share your information with:

• Service providers: Companies that help us operate our business
• Business partners: Shipping lines, airlines, customs brokers
• Authorities: When required by law or to protect our rights
• Third parties with your consent: When you specifically authorize

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain your active session
• Remember your preferences
• Analyze website usage
• Personalize your experience
• Improve security

You can configure your browser to reject cookies, but this may affect site functionality.

7. Data Security

We implement technical and organizational security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted passwords with secure algorithms
• Restricted access to personal information
• Regular security monitoring
• Periodic backups

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations (minimum 5 years for commercial records)
• Resolve disputes
• Enforce our agreements

9. Your Rights

Under Colombian Law 1581 of 2012 (Habeas Data), you have the right to:

• Access: Know what information we have about you
• Rectification: Correct inaccurate or incomplete information
• Update: Update your personal information
• Deletion: Request deletion of your data
• Revocation: Withdraw your consent at any time
• Opposition: Object to the processing of your data
• Portability: Receive your data in structured format

To exercise these rights, contact us at: privacidad@handelcorporation.com

10. International Transfers

Due to the nature of our international logistics business, your information may be transferred and processed in countries outside Colombia. We ensure that these transfers comply with applicable data protection laws and that appropriate safeguards are implemented.

11. Minors

Our services are not directed to individuals under 18 years of age. We do not intentionally collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.

12. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: